Privacy Policy
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, we collect personal information such as your name, billing address, shipping address, email address, and phone number as part of the buying and selling process.
When you browse our website, we automatically receive your computer’s Internet Protocol (IP) address to help us learn about your browser and operating system and improve your browsing experience.
With your consent, we may send you marketing communications, including emails, text messages, or messages via WhatsApp, about new products, special offers, and other updates that may interest you.
Text message marketing messages may be sent to the phone number you provide. Message frequency may vary. Consent is not a condition of purchase. You may reply “HELP” for assistance or “STOP” to unsubscribe at any time. Standard message and data rates may apply.
SECTION 2 – CONSENT
How do you obtain my consent?
When you provide us with personal information to complete a transaction, verify payment, place an order, arrange shipping, or request a return, you consent to our collecting and using that information for that specific purpose only.
If we request your personal information for secondary purposes, such as marketing, we will either ask for your explicit consent or provide you with an option to decline.
How can I withdraw my consent?
If you change your mind after opting in, you may withdraw your consent for us to contact you or to continue collecting, using, or disclosing your information at any time by contacting us at service@sugargaze.com.
SECTION 3 – DISCLOSURE
We may disclose your personal information if required to do so by law or if you violate our Terms of Service.
Payment Processing
If you choose a direct payment gateway to complete your purchase, your payment information is processed and stored securely in compliance with the Payment Card Industry Data Security Standard (PCI-DSS). Transaction data is retained only as long as necessary to complete the purchase and is deleted afterward.
All payment gateways comply with PCI-DSS standards, which are managed by the PCI Security Standards Council, supported by major brands such as Visa, Mastercard, American Express, and Discover. These standards help ensure secure handling of credit card information.
For more information, you may review Shopify’s Terms of Service and Privacy Policy.
SECTION 4 – THIRD-PARTY SERVICES
In general, third-party service providers used by us will collect, use, and disclose your information only to the extent necessary to perform the services they provide to us.
Certain providers, such as payment processors and logistics partners, may have their own privacy policies. We encourage you to review their policies to understand how your personal information is handled.
Some third-party providers may be located in different jurisdictions. As a result, your information may be subject to the laws of the jurisdiction in which those providers operate.
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Terms of Service.
Links
Our website may contain links to other sites. We are not responsible for the privacy practices of such websites and encourage you to read their privacy statements.
SECTION 5 – Sharing of Personal Information
We value your privacy and do not sell your personal information for monetary gain. However, we may share your information with trusted third parties in the following circumstances:
Service Providers
We may share your information with companies that are essential to operating our business and providing our services, such as Shopify, payment processors, and logistics providers.
Legal Compliance
We may disclose your personal information if required to do so by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety.
Analytics and Advertising Partners
We may share certain information with third-party partners for analytics and advertising purposes. This helps us understand how users interact with our website and allows us to deliver relevant advertisements based on your previous visits (remarketing).
Our primary partners include:
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Google: We use Google Analytics 4 (GA4) to analyze website usage and Google Ads to deliver advertisements.
SECTION 6 – AGE OF CONSENT
By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have given consent for any minor dependents to use this site under your supervision.
SECTION 7 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to update or modify this Privacy Policy at any time. Changes will take effect immediately upon being posted on the website.
If we make material changes to this policy, we will notify you on this page so you are aware of what information we collect, how we use it, and under what circumstances it may be disclosed.
If our business is acquired or merged with another company, your information may be transferred to the new owners so we can continue to provide products and services to you.
SECTION 8 – PRESCRIPTION INFORMATION
If you submit a prescription through our website, we may contact your eye care professional to verify the information provided. Once the prescription is confirmed, we will proceed with order fulfillment.
Prescriptions are valid for a limited time. You may be required to submit updated prescription information for future purchases.
Children's Data
This service is not intended for children, and we do not knowingly collect any personal information from minors in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact information provided below.
QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend, or delete any personal information we hold about you, file a complaint, or request more information, please contact our Privacy Compliance Team at: